Blog
Do you really put customers at the heart of everything you do?
I was watching an old edition of Undercover Boss yesterday. Earnest and hard-working CEO of a large manufacturing company is shocked to discover his positive messages aren’t being well received by his staff and customers, for whom things are much tougher and more difficult than he realised. Who would have thought?
Millennials, or the cohort of young people who came of age around the time of the year 2000, are an often written about and yet still much misunderstood group.
They are sometimes characterised as flip-flop wearing, work-shy geeks with a social conscience, who expect life just to fall into their lap.
Having just reviewed one of the most substantial pieces of global research about this group ever undertaken, commissioned by Telefonica*, I’d say this stereotype is undeserved.
